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Brenda tubby says:
Could you please tell me if and when your shop at Caister will be open. I have several bags to drop off.
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Dear Brenda. Thank you for contacting us regarding your donation of items for our Caister shop. Our shops have not yet reopened as we will be reopening them in a phased manner and only when it is safe to do so. We are working hard to open our shops in a timely manner to ensure the safety of our customers, volunteers and staff. Once confirmed, we will publish the dates and opening hours of our shops on our website and social media channels, together with notices in the shop windows. We ask that you hold on to any donations for a little longer, if you can, until your nearest shop re-opens. We kindly ask that items are not left outside the shop at any time. Thanks for being incredibly patient during what has been an unprecedented few months. We’ve missed you and we can’t wait to welcome you back into our shops.
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Jane says:
I visited ECH in Caister today. I’m not sure I will again. Three volunteers out the back. Two younger people, a male and female turned & looked at me. No interaction, no welcome, no one came forward even though I had a small bag and a box to contribute.
The older lady did come out but was completely oblivious to the need to socially distance. I had to back away but she kept coming forward! Still no smile, nobody spoke until I stated whilst backing off – ‘I’m trying to socially distance!’ So uncomfortable. I shan’t be returning which is a shame as it’s a cause that’s very close to my heart.-
Hello Jane, thank you for your message regarding your visit to our shop in Caister.
All East Coast Hospice charity shops have guidelines to work to, but we are sorry if that didn’t come across on this occasion.
These have been extremely hard conditions for staff and volunteers to cope with during this pandemic and we are doing everything we can to keep everyone safe at all times.
We value your support very much and hope that continues either at our Caister shop or maybe at any of our shops. You can find a full list of addresses on our shop page.
We wish you all the very best for Christmas and a happy New Year.
Kind regards
Darren Lane
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Bev Stanford says:
I took some donations in your Caister shop today & asked if they were accepting them & they said not everything which I didn’t mind but the lady never greeted me , no smile . She took 2 bags & I carried in 2 packs of blinds and another lady came from the back , no welcome, no smile .
She said what’s that & I explained 2 sets of brand new wooden blinds. And she just took them off me & walked away. I was taking them to Sue Ryder & in future I think I will.-
Hello Bev, thank you for bringing this to our attention.
This matter will be pursued by management.This is not the experience we want for are donors and are very sorry this happened to you.
Although we are not always able to accept them, we are always grateful for any offer of donations.Kind Regards,
Josh Arden.
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