Tickets and online donations

You may cancel a payment made on this website within 7 days of making the order by sending an email quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order and are subject to an administration charge. All refunds of payments up to £20 are subject to a £1 administration charge. All refunds of payments above £20 are subject to a £5 administration charge. All refunds are payable less the administration charge and the WorldPay/PayPal Transaction Charge. The WorldPay Transaction Charge for debit cards is £0.56. The WorldPay/PayPal Transaction Charge for credit cards is 4.5% of the total value of the transaction.

Goods Purchased from our online store

Goods should be returned and received by East Coast Hospice within 10 days of the purchase date. Goods should be clearly labelled with the name of the online purchaser. If goods are not returned in the condition sold, a refund will not be payable. We are not responsible for damage in transit. All refunds will be subject to the charges stated above.